IMPORTANT QUESTIONS & ANSWERS REGARDING ORDERS
If you have any issues with your order or have any questions about anything, you can contact us by email (firstname.lastname@example.org) which is the fastest way to contact us or by phone at 205-540-8088 (TEXT ONLY). If you have a DAMAGE, you MUST email us so we can have a paper trail of the process.
What is your return policy?
What if I receive my item and it is damaged?
-If you receive your order and it is damaged, you must contact us by email within 3 days of the date it was delivered. Please send a picture of where it is damaged, a picture of the packaging if it was tampered with, your name, and your order number to email@example.com.
What if I find a damage after the 14 day return window?
-We encourage you to inspect your items for damages upon delivery of your order. You must contact us within 3 days of delivery of your order or the damaged item cannot be returned.
I want to cancel my order, can I do that?
-We do not cancel orders, however, in the rare event you need to cancel due to error, you must contact our customer service by email or by phone. Every effort will be made to accommodate the cancellation of your order as long as it has not been shipped. There will be a 10% restocking fee for any cancelled order and will only be eligible for store credit.
Do gift cards work online and in store?
-Unfortunately, our online and store systems are completely separate. This means gift cards can only be used for the avenue it was purchased from.
I tracked my order and it says it was delivered but I still haven't received it, what should I do?
-Please allow 2-3 days after your order says it has been delivered, before contacting us, as USPS will sometimes scan an order and it will not show up for a few days.
-We are not responsible for lost or stolen packages, you must file a claim with the post office or call your local post office for information on the package.