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Returns

ONCE ORDERS ARE PLACED THEY CANNOT BE CANCELLED. We have a very quick turn around time and this is not possible for us to do, please be cautious as you are placing your order!

See bottom of page for RETURN FORM that is REQUIRED with your return! Items returned without a form or, if you do not have access to a printer, you are welcome to write your information on a piece of paper (must include your name, order number and reason for return as outlined in our return form), will be subject to a 10% fee that will be deducted from your store credit once the item is returned. We know this is strict but it is a long process that takes even longer if we do not have this information! 

Returns are eligible for store credit only within 14 days of delivery date. This date can be found by using your tracking number. Items returned outside of our return window are subject to refusal or a 20% restocking fee at The Pink Tulip Clothing's discretion. Items will be sent back at the customers expense. Please include a return form with your return. Once orders are placed they cannot be cancelled. 

Can’t make it to the post office? We are more than happy to mail you a return label. The price of the return label is dependent on the weight of the item and where it is shipping from and will be deducted from your store credit.

If you live local to Birmingham, AL, you can also drop your return off at any of our store locations! You can also drop off your return in our 24/7 return bin at our warehouse in Hoover, AL! The addresses are listed at the bottom of the page.

What can be returned?

- Items that are UNWORN & unwashed

- Items free of perfume, dog hair, deodorant, or cigarette smoke

- Items purchased at regular price

What CANNOT be returned?

- Items that have been worn or washed

- Items that smell of perfume or cigarette smoke

- Items with dog hair or deodorant

- Items purchased during a SALE or sale items

- Bodysuits cannot be returned

- All jewelry is final sale.

Exchanges

Our inventory is constantly changing so items are not eligible for exchange. We will issue you an online credit for the item as long as it is returned within the 14 day period. Once you receive your credit, you may then purchase the new item if it is still in stock.

How do I get store credit?

Store credit will be issued to you via email. 

If you find that your item is DAMAGED, it must be reported within 3 days of receiving.

PLEASE SEND RETURNS TO OUR WAREHOUSE:

THE PINK TULIP CLOTHING

2109 CHAPEL HILL ROAD, BIRMINGHAM, AL 35216

Please fold items neatly and we prefer that you wrap the item in some sort of tissue paper so that they are protected from damage during shipping.

Returns are processed by our ONE PERSON system, every 2-4 days so please be patient with us!

Please make sure to double check your shipping address. Once we ship your package, you will be charged to double ship if you enter the wrong address.

**WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.**

CLICK HERE TO DOWNLOAD--> RETURN FORM